FREE DELIVERY UK ORDERS OVER £50 | EU ORDERS OVER £100 | REST OF WORLD ORDERS OVER £250

Refund policy

Refund Policy

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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards
Dummies

To complete your return, we require a receipt or proof of purchase, please include this in your return parcel.

Please do not send your purchase back to the manufacturer.

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Refunds
Once your return is received, inspected and complies with the above conditions, we will send you an email to notify you that we have received your returned item.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 7-10 days.

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Exchanges
We will attempt to replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@small-folk.co.uk and send your item to:
SMALL-FOLK, 76 High Street, Totnes, TQ9 5SN

If you need to exchange an item for another size please return the item as above for a refund and repurchase the correct size.

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Shipping
To return your product, you should mail your product to:
SMALL-FOLK, 76 High Street, Totnes, TQ9 5SN

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over £40, you should consider using a trackable postage service or purchasing postage insurance. The responsibility of the item in transit remains with you until it reaches us.

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